Browse our Frequent Asked Questions below. If you still have queries, feel free to contact us.

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What is physiotherapy?


Australian Physiotherapy Association – What is physiotherapy?

Physiotherapy is a therapeutic health profession that assists people with injuries, pain, stiffness, weakness and other movement problems.

Physiotherapists are university trained in injury diagnosis, injury treatment, exercise prescription, injury prevention, rehabilitation and many other areas of sport and musculoskeletal health and fitness. Physiotherapists also have the expertise to assess the underlying causes of musculoskeletal injuries and provide effective, evidence based treatment so you can resume your normal lifestyle as soon as possible with the least likelihood of recurrence.

Physiotherapists educate patients and teach them the skills required to take care of their bodies using various tools and methods.

What will the physiotherapist do?

Following injury, physiotherapists use a variety of treatment techniques to hasten the body’s natural healing process and speed recovery. These treatment techniques may include:

  • Massage
  • Mobilisation
  • Manipulation
  • Exercise prescription
  • Stretches
  • Electrotherapy
  • Hydrotherapy
  • Core stability
  • Taping
  • Bracing
  • Dry needling
  • Ice or heat therapy
  • Advice and education

The techniques used for each individual are carefully selected by the treating physiotherapist based on research demonstrating maximum benefit for their particular condition.

All physiotherapists are university educated health practitioners, with entry to the profession being at either Bachelors or Masters Degree level. Many physiotherapists also undertake further qualifications at Masters or Doctoral level in specialist clinical areas.

When should I see a physiotherapist?

There are many instances when it is appropriate and beneficial to consult a physiotherapist. Some of these include:

  • If you have sustained an injury
  • If you have swelling, bruising or deformity of a body part
  • If you are experiencing joint stiffness, pain or ache (particularly if your symptoms have persisted for greater than 3 days)
  • If you are limping or protecting a limb due to pain
  • If you are experiencing pins and needles or numbness
  • If your limbs collapse or give way occasionally
  • If you have postural problems
  • If you need advice on improving strength, flexibility, balance or fitness
  • If you need advice on injury prevention or other aspects of musculoskeletal health
  • If you require treatment for an injury
  • If you wish to improve your physical performance for sport
  • If you are planning a return to sport or activity following a prolonged period of inactivity
  • As a general rule, if you are unsure, it is always better to consult a professional rather than not seek advice.

How can physiotherapy help my injury?

Physiotherapy can ensure your injury is thoroughly assessed and diagnosed correctly. This is essential to ensure the correct treatment techniques are chosen for your condition. Physiotherapy treatment can hasten your body’s natural healing process, accelerating your return to sport or activity. Appropriate treatment will also reduce the likelihood of recurrence by addressing factors which may have contributed to the development of your condition. Physiotherapists advise patients on which activities are appropriate for their injury to maximise recovery and ensure an optimal outcome.

How much will it cost?

  • The initial Consultation costs $89
  • Any Subsequent follow-up consultation costs $87

Fees are subject to change at anytime so please check these rates are current at the time of you appointment.

Can I claim physio through my health fund?

Yes, if you are covered for Physiotherapy under extras cover of your private health fund. If in doubt, check with your fund. If your participates in HICAP’s, you can swipe your card, claim your refund on the spot and just pay the gap.

Doctor or a physio – Should I see a doctor or come straight to a physio?

Traditionally doctors have been the first port of call when a person injures themselves or requires advice and management of an injury. Physiotherapists are now known as “first contact” practitioners, which mean they have the necessary skills to Examine, Diagnose, Treat and Advise patients on Musculoskeletal injuries (When should I see a Physiotherpaist). So the answer is either a Doctor or a Physio will help you with your injury, the main difference is the Physio will get straight into treatment of the injury.

Do I need a referral to see a physiotherapist?

No not if you are a private patient.  You don’t require a formal referral to see a physiotherapist.  You only require a referral to see a Physiotherapist if you are a Workcover, Third Party, EPC or Veterans Affair patient.

What can I expect from my first visit to Hoys Physiotherapy?

At Hoys Physiotherapy we try to answer the following questions:

  1. Diagnose and educate you about your injury
  2. Show you what the physio is going to do to help
  3. Advise you how long will it take to get better
  4. Advise you on what can you can do to help speed up your recovery and help prevent re-injury

Are there Medicare rebates for physio?

The EPC or enhanced primary care scheme, is a government scheme through which, under certain circumstances, Physiotherapy and other allied health providers (exercise physiologist, podiatrists, dieticians etc) treatments attracts a rebate from Medicare.

Does everyone qualify for the EPC scheme?

No. The scheme is for people with chronic and complex problems. For example, someone with widespread arthritis and diabetes, might be referred for physiotherapy for their joint pain, to the dietician for their diabetes, and to the podiatrist for some foot care.

How many treatments can I have?

Under the EPC scheme, you can have a total of 5 visits to allied health providers in one calendar year. Those 5 may be to one provider or be spread between several providers.

Is physiotherapy free under the scheme?

No. Medicare offers a rebate ($52.95 at the time of writing). We ask that you pay your account to us at the time of consultation, and then either reclaim your rebate at Medicare or use your Medicare Card and an EFTPOS card attached to a savings or cheque account through our HICAPs machine to claim your rebate. Please ring our office to enquire about current charges for consultations.

Who decides if I qualify?

This is between you and your GP. Your GP knows the qualification criteria for the EPC scheme. Remember to qualify, your GP needs to consider that you have chronic and complex problems.